Customer Service Representative

William Hill; Cupar; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading betting company as a Retail Colleague, where you'll provide outstanding customer service and support. Enjoy competitive pay, annual reviews, and a variety of benefits, including a paid day off for your birthday and opportunities for career development. Engage with our community and help create a positive betting experience.

Benefits

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan matched up to 4%

Discounts in high street shops and more

Training and development opportunities

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcoming customers and assisting with queries.
• Processing bets and helping customers use terminals.
• Building relationships with customers and championing safer gambling.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Job description: People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We offer a range of full and part-time hours.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will qualify for an annual performance bonus.
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month.
• Subsidised travel: For roles based in London, access to discounted or free Zone 1-6 Oyster cards.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Discounts in high street shops, cinemas, holidays, and more.
• Training and development: We support your growth with career development opportunities.

What do you need to be successful?

• Age 18+ (legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers