Customer Service Representative

Hertz Car Sales; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Hertz Car Sales seeks a passionate Customer Service Representative to deliver excellent service and drive sales. The ideal candidate will thrive in a fast-paced environment, utilizing outstanding problem-solving and communication skills to enhance customer journeys. Enjoy uncapped commission and various career development opportunities across Europe.

Benefits

Uncapped commission

25 days holidays (plus Bank Holidays)

Fantastic customer service and sales training

Career development opportunities across Hertz UK and Europe

Car Rental discount across Europe

Qualifications

• Enthusiastic, flexible and positive attitude towards selling.
• Good English skills for effective communication.
• Willingness to work on a shift Rota basis, 7 days per week.

Responsibilities

• Provide world-class customer service and enhance customer experience.
• Sell products while identifying and maximizing revenue opportunities.
• Resolve various customer issues efficiently and adhere to company SOPs.

Skills

Customer service skills

Sales skills

Problem-solving skills

Teamwork

Communication skills

Education

Valid UK or EU driving license

Previous experience in customer service or sales

Job description

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JOB DESCRIPTION

Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.

General Responsibilities

JOB DESCRIPTION

Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.

We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.

We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.

The role: Taking the wheel at Hertz

Customer Service

• Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
  
  

Selling

• Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
  
  

Problem Solving

• Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
  
  

Teamwork

• Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
  
  

Control & Audit

• Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
  
  

Ensures rentable standard is met and any additional damage documented on return.

Continuous Improvement

• Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
  
  

Your benefits: Fueling your journey

• Uncapped commission
• 25 days holidays (plus Bank Holidays)
• Fantastic customer service and sales training
• Wide range of training and development courses available to all employees
• Career development opportunities across Hertz UK and Europe
• Car Rental discount across Europe, including friends & family members
  
  

Essential Requirements

Your skills: What you’ll need for a great journey

• A valid UK or EU driving license
• An enthusiastic, flexible and positive attitude towards selling
• Previous experience in a customer service, sales or retail environment
• Good English skills, enabling you to be a brilliant communicator
• You are willing to work on a shift Rota basis, 7 days per week and be flexible.
  
  

Hertz is an equal opportunity employer, all applicants must have the legal right to work in the UK (Valid Passport / Relevant Visa).

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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