Customer Service Representative

ZipRecruiter; Cramlington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global provider of fishing tackle seeks a Customer Service Support on a temporary basis in Cramlington. The role involves efficient communication with customers and managing orders, with the opportunity for professional development in a dynamic team environment. Ideal candidates will have a solid educational background and 1-2 years of customer service experience.

Qualifications

• 1-2 years of similar customer service experience is essential.
• Ability to communicate effectively, both written and verbally.
• Knowledge of the fishing tackle industry is beneficial but not essential.

Responsibilities

• Liaising with customers and Sales team via phone and email.
• Collaborating with the Customer Service team for efficient service.
• Processing returned goods and administrative tasks to support the team.

Skills

Communication

Customer Service

Attention to Detail

Team Collaboration

Education

Solid Educational Background

Tools

Excel

Word

Outlook

SAP

Job description

Job Description

About Us:

Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations throughout 23 countries, with office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries.

Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish!

Job Summary:

Reporting to the Customer Service Team Leader, you will join a multi-skilled team responsible for supporting the full customer journey on a 6-month temporary basis. You will be responsible for all administrative processes to support an efficient service to our customers, consumers and to our Sales team.

Specific Responsibilities:

1. Liaising with all customers, consumers and our Sales team via phone and email. Providing an efficient and professional service by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
2. Collaborating with the Customer Service team to ensure we are providing exceptional service to our customers and consumers.
3. Actioning calls regarding faulty products and processing returned goods onto the SAP system.
4. Arranging collections from customers for delivery to the warehouse, service centres or Cramlington office.
5. Updating and maintenance of SAP local master data.
6. Carrying out a variety of administrative tasks to support the Customer Service team.
7. Any additional similar duties as required to ensure the efficiency of the Customer Service function.

Role Requirements:

1. A solid educational background is required.
2. 1-2 years of similar customer service experience is essential.
3. The ability to communicate effectively, both written and verbally, with colleagues, customers, and consumers is essential.
4. Knowledge of the fishing tackle industry and products is but not essential.
5. A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided.

What we can offer:

This role is based from our modern office space in Cramlington, UK. An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organisation. On top of that, we have a great flexible team-working environment, a highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.

If you are ready for a change or a new opportunity in an exciting dynamic business, then please get in touch. For further details or to apply, please contact the Human Resources Team on [e-mail]