Customer Service Representative

Randstad Business Support - London; Coalville; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is looking for a Customer Service Representative in Bardon Hill, Coalville. The role involves planning asphalt production, coordinating deliveries, and resolving customer issues. Ideal candidates will have strong communication skills and previous experience in customer service or logistics, with a proactive approach to teamwork.

Benefits

Paid holiday

Exclusive online services including discounts

Opportunity for progression into permanent roles

Qualifications

• Previous experience in customer service, sales support, planning, or logistics.
• Excellent communication and organisational skills.
• Ability to work under pressure and juggle multiple priorities.

Responsibilities

• Plan and schedule asphalt production across 4 plants.
• Coordinate deliveries to meet customer needs.
• Be the central contact point for customer orders and issue resolution.

Skills

Communication

Organisational skills

Proactivity

Tools

Microsoft Excel

Salesforce

E1

Genesis

Job description

Are you an experienced Customer Service Representative?
Do you consider yourself to be organised, communicative, and an asset to a busy team?
Are you based in or around Bardon Hill, Coalville, LE67 1TD?

We have a Customer Service Representative role available within Holcim UK.
This role is ideal for someone with strong communication and planning skills and is confident, customer-facing, and proactive.

Role: Customer Service Representative
Location: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)
Rate: Up to £13.50 per hour
Contract length: 6 months (potential to extend or become permanent)
Shift Patterns: Monday to Friday, 8:30 - 17:00 (37.5 hours/week)

Responsibilities:

• Plan and schedule asphalt production across 4 plants in the Midlands.

• Coordinate deliveries to meet customer needs.

• Be the central contact point for customer orders, updates, and issue resolution.

• Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.

• Monitor order progress and communicate to prevent delays.

• Resolve invoice queries, complaints, and product issues with professionalism.

• Work closely with production and dispatch teams to align priorities and availability.

• Forward program orders and identify spare capacity.

• Support a customer-first culture within the team.

Essential requirements:

• Previous experience in customer service, sales support, planning, or logistics.

• Excellent communication and organisational skills.

• Proficiency with Microsoft Excel.

• Ability to work under pressure and juggle multiple priorities.

• Proactive, confident, and a team player.

Desirable requirements:

• Driving license and use of a car

• Knowledge of Salesforce, E1, Genesis (training will be provided)

Benefits:

• Advice and editing on your current CV

• Dedicated team throughout your journey within the role

• Paid holiday

• Exclusive online services including restaurant and retail discounts

• Chance to receive £300* for referring a friend

• Opportunity for progression into permanent roles

• Competitive rates of pay

Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.

All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.