Customer Service Representative

hireful; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance provider in London seeks passionate individuals dedicated to outstanding customer service. The role involves communicating with customers through various platforms and delivering clear product information. Candidates should have a positive attitude, strong rapport-building skills, and a drive for continuous improvement. This position offers a competitive salary, benefits, and opportunities for professional development in a collaborative team environment.

Benefits

Competitive salary

Professional development opportunities

Dynamic working environment

Qualifications

• A passion for Customer Service.
• Demonstrable use of MS Office.
• Ability to build rapport with customers.

Responsibilities

• Communicate with customers via phone, email, and Live Chat.
• Provide clear and fair product information.
• Achieve Key Performance Indicators set by the manager.
• Ensure high customer satisfaction and retention.
• Understand legal and compliance requirements.

Skills

Customer service passion

Computer literacy

Rapport building skills

Positive attitude

Self-driven improvement

Tools

MS Office

Job description

We are looking for passionate individuals who are committed to delivering outstanding customer service.

Morton Michel, part of the PIB group, is an exciting place to start or continue your career and is an organisation who really care about their people and their customers.

Our new modern offices, based in Knollys House, which is on the main Train, Tram, and bus route and a 5-minute walk into town, operate a smart/casual dress code in the office and embrace career development and flexible working.

Here at Morton Michel, we are a close-knit team that takes pride in our ability to deliver a first-class service to our customers. To do this, we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

What you’ll be doing:

• Communicate with customers using a variety of customer contact systems, e.g., phone, e-mail, Live Chat, to sell, retain, and transact policies
• Provide customers with relevant product information that is clear, fair, and not misleading, allowing them to make an informed decision
• Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
• Provide a great customer experience that enables higher sales conversion, retention performance, and customer satisfaction scoring
• Always treat customers fairly
• Demonstrate a competent level of product, system, and technical knowledge through regular training and assessment
• Understand and apply all legal, regulatory, information security, and compliance requirements and report any breaches when identified
• Demonstrate the ability to work both individually and as part of a team

What we’re looking for:

• A passion for Customer Service
• Computer literate – demonstrate use of MS Office
• Rapport building skills to be able to speak with our customers and build relationships
• Can-do positive attitude towards customers and team members alike
• Self-driven to continuously improve performance

What You’ll Get:

• A collaborative and supportive working environment where your contribution is valued
• The opportunity to work as part of a dynamic and supportive team within a leading insurance group
• A competitive salary and benefits package
• Be a part of a company who promotes professional development and career progression opportunities within the group

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please contact us directly.