Customer Service Representative

William Hill; Chertsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

William Hill is seeking a Customer Service Representative in Chertsey who will play a vital role in providing an exceptional experience for customers. This position involves welcoming customers, processing bets, and ensuring a friendly, supportive environment. The role includes various benefits such as a competitive salary, flexible hours, and opportunities for career development.

Benefits

Flexible full and part-time hours

London Location Allowance

Annual pay review and performance bonus

28 days holiday (pro rata)

Paid birthday day off

Subsidised travel

Pension plan with 4% match

Sharesave Scheme

Discounts in shops, cinemas, holidays

Training and career development opportunities

Qualifications

• Age 18+ (legal requirement)
• Passion for customer service
• Strong interpersonal and empathy skills

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Building relationships with customers and providing excellent customer service

Skills

Interpersonal skills

Empathy

Customer service

Job description

Social network you want to login/join with:

Customer Service Representative, Chertsey

Client:

William Hill

Location:

Chertsey, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

ed57aa30123b

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

Responsibilities include:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Shops have opening hours between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis and include evenings and weekends

What’s in it for you? We offer a range of benefits including:

• Flexible full and part-time hours
• London Location Allowance: additional 50p/hour on top of base salary (£10.50 rising to £10.90 after probation)
• Annual pay review and performance bonus
• 28 days holiday (pro rata)
• Paid birthday day off
• Subsidised travel (Zone 1-6 Oyster card for London roles)
• Pension plan with 4% match
• Sharesave Scheme: discounted shares purchase
• Discounts in shops, cinemas, holidays
• Training and career development opportunities
• Cycle to Work scheme

Requirements for success:

• Age 18+ (legal requirement)
• Passion for customer service
• Strong interpersonal and empathy skills