Customer Service Representative

Pearson Whiffin; Chatham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative in Chatham. The role requires providing 5-star service to customers, with previous experience in telephone customer service and strong IT skills. The ideal candidate will have a positive attitude and the ambition to exceed targets. Responsibilities include responding to inquiries, maintaining knowledge about company products, and recognizing sales opportunities.

Qualifications

• Previous experience with telephone customer service.
• Experience in the financial services industry is desirable.
• Ability to articulate well both written and verbally.
• Strong IT skills are required.

Responsibilities

• Respond to customer enquiries professionally and timely.
• Participate in communications between Customer Service teams.
• Maintain knowledge around company systems and products.
• Recognize sales opportunities and pass to relevant teams.
• High level of data entry and cross-referencing information.

Skills

Telephone customer service

Organizational skills

IT skills

Communication skills

Team player skills

Ability to work under pressure

Job description

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Customer Service Representative, Chatham

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Client:

Pearson Whiffin

Location:

Chatham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

40e59cc03158

Job Views:

8

Posted:

31.07.2025

Expiry Date:

14.09.2025

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Job Description:

Customer Service Representative

Mid Kent

Permanent - Monday to Friday

We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill.

The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.

Duties for this position include:

• Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client’s internal standards
• Participate in active communications between the Customer Service teams
• Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
• Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business.
• High level of data entry and cross-referencing information
• Maintain and be aware of relevant internal policies and comply with these

The successful candidate will have:

• Previous experience with telephone customer service
• Financial services industry experience (Desirable)
• Can articulate to a high level both written and verbally
• Great organisational and telephone skills are essential
• Strong IT skills and be able to work professionally whilst under pressure
• Great team player skills with a positive attitude
• Competent in communicating with all levels of staff/team members
• Positive attitude with the ambition to exceed targets

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Anna Sikora, Recruitment Consultant of Business Support Devision for Pearson Whiffin Recruitment.