Customer Service Representative

The Hartford; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job description

Employer Industry: Insurance

Why consider this job opportunity:
- Base salary up to $23 per hour with opportunities for growth
- Medical, Dental, Life, and Disability Insurance effective on day one
- 25 days paid time off in your first full year
- Tuition reimbursement and paid volunteer opportunities
- Employee recognition and wellness program
- 100% remote work arrangement

What to Expect (Job Responsibilities):
- Provide support and an effortless experience to policyholders regarding insurance questions, policy changes, and billing needs
- Promote digital self-service capabilities to enhance customer experience
- Take ownership to ensure exceptional service for each caller's needs
- Assist customers over the phone while learning insurance products and processes
- Commit to the training and work schedule with a dedicated workspace free from distractions

What is Required (Qualifications):
- Demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Strong problem-solving and critical thinking skills with attention to detail
- Excellent communication skills with the ability to empathize with customers and colleagues
- High School Diploma or equivalent experience required; Spanish bilingual is a plus

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with insurance products and processes
- Proven adaptability in changing work conditions
- Strong technical skills for navigating various software programs
- Experience working in remote environments

#Insurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

The Hartford Financial Services Group, Inc., usually known as The Hartford, is a United States-based investment and insurance company.