Customer Service Representative

CGR Services; Canterbury; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading logistics company is hiring Customer Service Representatives to enhance customer experience in a dynamic team. Candidates should possess excellent communication and problem-solving skills. This on-site role is crucial in managing customer relationships and queries. Competitive benefits include car parking and health coverage. Join a company committed to operational excellence.

Benefits

Free staff car parking

Welfare trust covering medical bills

Access to discounted holiday homes

Qualifications

• Experience in a similar role, preferably in a call center.
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail and a positive attitude.

Responsibilities

• Support customers via phone and email.
• Manage and resolve customer queries efficiently.
• Develop strong customer relationships.

Skills

Excellent customer service skills

Time management

Problem-solving

Written and verbal communication

Resilience and adaptability

Tools

Salesforce

Job description

Connecting people and communities | Driving eCommerce | Moving New Zealand

Looking for your next career opportunity? We are seeking two proactive and solutions-focused Customer Service Representatives to join our Christchurch team.

With an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.

As an organisation that thrives on collaboration and creating shared clarity, please note this role is based onsite to foster close teamwork and effective communication.

About the role - Mō te tūranga

Reporting to the Customer Service Team Leader, you will:

1. Support and liaise with our internal/external customers.
2. Develop and maintain strong internal/external customer relationships.
3. Be involved in process improvements to raise quality and service.
4. Proactively identify and inform customers of network delays.
5. Manage customer queries via phone/email and handle customer escalations.
6. Resolve customer queries in a timely and professional manner.

What will you bring? – Ōu Pūkenga?

We are looking for driven individuals who can work well in a team environment, thrive on creating a great customer experience, and have excellent attention to detail.

Additionally, you will bring:

• Experience in a similar role; call centre experience is highly desirable.
• Resilient and adaptable—able to work well under pressure.
• Excellent customer service skills with an emphasis on FCR.
• Time management and organizational skills.
• Excellent written and verbal communication skills.
• Growth mindset and positive attitude.
• Demonstrable problem-solving skills.
• Experience with Salesforce is beneficial.

Your Benefits - Ō Painga

You'll be part of a team going places, building a legacy of best practice, and working with people keen to draw on your expertise. Plus, you'll be making a genuine difference, all while having fun along the way with a great bunch of people.

Additionally, you’ll get:

• Free staff car parking.
• Access to our staff welfare trust covering 80% of medical bills up to $1500 per year.
• A commitment to the highest standards in Health, Safety, and Environment (HSE) through best practices.
• Access to heavily discounted holiday homes across New Zealand.

How to apply - Me pēhea te tono

This is a phenomenal opportunity to join an awesome company and team, so express your interest today.

Team Global Express is an alcohol and drug-free workplace. Pre-employment checks include MOJ, drug & alcohol testing, medical assessment, and reference checks.

Applicants must be NZ or AU citizens/residents to be eligible to apply.