Customer Service Representative

Aggreko; Cannock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy solutions provider in Cannock is seeking a Customer Service Representative. The role involves being the principal contact for customers, managing inquiries, and collaborating with teams to ensure satisfaction. The ideal candidate has strong customer service experience and problem-solving abilities, preferably in rentals or construction. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits package

Generous holiday entitlement

Focus on personal development

Paid volunteer time

Employee Assistance Programme

Qualifications

• Experience in a customer service or account management role is essential.
• Background in rentals, construction, or civils industries is beneficial.
• Exceptional customer service skills with problem-solving abilities.

Responsibilities

• Act as the principal point of contact for Aggreko’s customers.
• Manage all internal touchpoints during the lifecycle of the rental.
• Collaborate with sales and operations teams to ensure customer satisfaction.
• Handle incoming customer calls regarding service or contract queries.

Skills

Customer service skills

Stakeholder management

Problem-solving

Collaboration with teams

Tools

CRM systems (Salesforce)

Job description

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We're looking for a Customer Service Representative, based in our Cannock office, working on a 4-on-4-off shift pattern.

Why Aggreko?

Here are some of the perks and rewards.

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)

• Generous holiday entitlement, with option to ‘buy’ or ‘sell‘

• A focus on continued personal development

• Paid time off work for volunteering in the community

• Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle

What you’ll do:

• Act as the principle point of contact for Aggreko’s customers

• Manage all internal touchpoints during the lifecycle of the rental

• Collaborate with the sales and Operations teams to ensure a successful customer experience

• Meet the expectations and requirements of the customers

• Establish and maintain effective relationships with customers, gaining their trust and respect

• Handle incoming customers calls to address equipment, service or contract queries

• Manage customer credit limits and payment expectations

You’ll have the following skills and experience:

• Experience in a customer service or account management role is essential

• Background in rentals, construction, or civils industries is beneficial

• Experience using a CRM system (ideally Salesforce) is highly advantageous, but training can be provided

• Exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions

• Strong stakeholder relationship management skills

• Collaborative working style across wider teams

• Ability to solve problems and think outside the box

Find out more and apply now

Bring your energy. Grow your career.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.