Customer Service Representative

TN United Kingdom; Burgess Hill; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player seeks a Customer Service Representative to engage with customers and enhance their experience. This role involves welcoming patrons, processing bets, and providing assistance with betting terminals. With a focus on customer relationships and safety, you'll be a vital part of the team. Enjoy competitive benefits, including a performance bonus, holiday entitlement, and opportunities for career growth. If you have a passion for customer service and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Benefits

Quarterly performance bonus

28 days holiday plus birthday off

Pension matching up to 4%

Discounts in shops and cinemas

Subsidised travel for London roles

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal skills to engage with customers.

Responsibilities

• Welcoming customers and processing bets.
• Building relationships and providing excellent service.
• Championing safer gambling practices.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Customer Service Representative, Burgess Hill

Client: William Hill

Location: Burgess Hill, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 05e460fda7ab

Job Views: 7

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

• Age 18+ (a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: A range of full and part-time hours are available.
• Compensation: We pay at least the National Living Wage, with the opportunity to earn a quarterly performance bonus.
• Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Enjoy discounts in shops, cinemas, and holidays.
• Subsidised travel: For roles in London, access to discounted Zone 1-6 Oyster cards.
• Training and development: We promote from within and support your career growth with development opportunities.