Customer Service Representative

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Bromborough; On-site; GBP 27,000 - 28,000; Full time

Job summary

Delta Services, a leading company in B2B trade supply, is seeking an experienced Customer Service Representative. This role involves providing exceptional service, managing incoming inquiries, and contributing to a dynamic and ambitious expansion program within a supportive team environment.

Benefits

Half yearly bonus scheme

External training development provided

Excellent career opportunities

Qualifications

• Previous B2B customer service experience is essential.
• Highly organized, self-motivated with strong communication skills.

Responsibilities

• Providing first class customer service to clients, handling enquiries.
• Managing online administration and logistics communication.
• Achieving team KPIs and supporting promotional activities.

Skills

Customer satisfaction

Communication skills

Team collaboration

Job description

Delta Services has been trading since 2001 and is one of the UK's most successful wholesale and online Construction & Trade supply companies. Based in Bromborough on the Wirral, they are expanding their B2B business and require an experienced Customer Service Representative. The working environment in Bromborough is very pleasant with a local Retail Park and Countryside. Hours 08.00am to 5.00pm, Monday to Friday. (Friday 4.30!) Full product training will be given.

The role of the B2B Customer Service Representative:

They require an experienced and trained internal Customer Service Advisor to join a successful team in handling incoming sales & service enquiries and maximise all opportunities. They operate three Online Stores and a Wholesale business. This is a dynamic role with an extensive client database and an ambitious expansion programme.

B2B Customer Service Representative Responsibilities:

• Providing first class Customer Service to our existing and potential clients, supporting the Team handling Incoming Enquiries and Maximising the product range.
• Online Administration & Logistics communication & reports.
• Achieve key team KPIs and promotional activity.

Requirements of the B2B Customer Service Representative.

• Previous B2B Customer Service experience is important, the role requires a highly organised, trained, dynamic, self-motivated person that can "get the job done".
• Communication and people skills are critical with a passion for Customer satisfaction.
• Please Only Apply if you have the required Experience and are a good communicator & team player .
• This is an excellent career opportunity for a person that wants to grow with the business and achieve ambitions.
• Basic salary of 27,000 - 28k depending on experience.
• Half yearly bonus scheme.
• Excellent career opportunities, Management of the future.
• External Training development provided.

If you are Experienced and meet the requirements for this B2B Customer Service role, please apply today!

Delta Services is an equal opportunity employer.