Customer Service Representative

EQUANS; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading services contractor in Bristol is seeking a Customer Service Representative to provide helpdesk support at Southmead Hospital. This is a full-time permanent position requiring strong customer service skills, the ability to work both independently and in a team, and familiarity with CAFM systems. The role includes managing service requests, coordinating site visits, and administrative duties. Benefits include a generous holiday allowance and company share scheme.

Benefits

Generous holiday allowance

Company share scheme

Paid volunteering days

Cycle to work scheme

Season ticket loan

Employee assistance programme

Qualifications

• Experience in a helpdesk environment is preferred.
• Ability to work autonomously and as part of a team.
• Expected to manage time effectively under pressure.

Responsibilities

• Provide professional FM Helpdesk service.
• Enter call details into the CAFM system.
• Co-ordinate with subcontractors for site visits.
• Support planned maintenance programme through job generation.
• Raise Purchase Orders and provide administrative support.

Skills

Customer service experience

Communication skills

IT skills

Organizational skills

Tools

CAFM system (Maximo)

Job description

Overview

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Customer Service Representative to join our Helpdesk team at Southmead Hospital in Bristol. This is a full-time permanent position working 40 hours per week, 5 days from 7. Shift times are 8 hours per day between 07:00 and 19:00. Please note this role involves working one weekend in every three.

The role

• To provide a professional FM Helpdesk service
• To receive calls and enter the details onto the CAFM system to enable the works to be completed
• Contact relevant subcontractor and co-ordinate site visits
• To support the planned maintenance programme by generating jobs and updating the system when work is complete
• Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
• Working 40 hours per week, 8 hours per day between 07:00 and 19:00, 5 days from 7 with a 30 minute unpaid break

The person

• Must have experience of providing excellent customer service ideally in a helpdesk environment
• Knowledge of a CAFM system desirable – Maximo
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use email, management systems, databases)
• Well organised and able to prioritise workload
• Good timekeeper and reliable
• Able to work under pressure and to deadlines

Our benefits

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At EQUANS we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do; should you join EQUANS you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Green Network, Veterans & Reservists, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team, not direct to EQUANS Managers.