Customer Service Representative

William Hill; Brentwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading betting company in Brentwood is seeking customer-focused individuals to join their retail team. The role involves providing exceptional customer service, processing bets, and assisting with inquiries. With career development opportunities and various perks like holiday pay and performance bonuses, this position could be a great fit for people who enjoy engaging with others in a vibrant environment.

Benefits

Annual pay review

Performance bonus

28 days holiday annually

Paid day off for your birthday

Subsidised travel

Matching pension contributions

Sharesave scheme

Discounts on high street shops and cinemas

Career development opportunities

Cycle to Work scheme

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathetic skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals to customers.
• Building relationships and providing excellent customer service.
• Championing safer gambling practices.
• Supporting managers with shop displays and opening/closing activities as needed.

Skills

Customer service

Interpersonal skills

Empathy

Job description

Social network you want to login/join with:

col-narrow-left

Client:

William Hill

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6995f1bea36e

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

People don’t just come here to place bets; they come for the experience. You will be at the heart of it all. Careers in our shops are about more than just taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, getting to know them, and engaging with the communities we serve. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that elevates your skills, with incentives to keep you motivated because investing in you helps us all succeed.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals to customers
• Building relationships and providing excellent customer service
• Championing safer gambling practices
• Supporting managers with shop displays and opening/closing activities as needed

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are scheduled on a rota basis and may include evenings and weekends

What's in it for you?

• Full and part-time hours available
• Annual pay review and performance bonus
• 28 days holiday annually (pro-rata)
• Paid day off for your birthday
• Subsidised travel, including discounted or free Oyster cards in London
• Matching pension contributions up to 4%
• Sharesave scheme at a discounted price
• Discounts on high street shops, cinemas, and holidays
• Career development and internal promotion opportunities
• Cycle to Work scheme

Requirements:

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathetic skills to engage with diverse customers