Customer Service Representative

HealthHero; Bracknell; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading digital healthcare provider in Bracknell is seeking a Customer Service Operator to provide support to clients via phone and email. This full-time role includes responsibilities like booking appointments and handling queries, with no prior health care experience required as training will be provided. Excellent communication and customer service skills are essential. Benefits include ongoing training, career progression, and 28 days of holiday plus a birthday day off.

Benefits

Access to digital healthcare services

Ongoing training and support

Career progression opportunities

28 days of holiday plus a birthday day off

Life cover

Pension scheme

Qualifications

• Excellent customer service skills and attention to detail.
• Superb communication skills, both written and verbal.
• Ability to show sensitivity and understanding over the telephone.

Responsibilities

• Act as the first point of contact for incoming calls.
• Handle patient requests such as booking appointments.
• Involved in administrative tasks like processing prescriptions.

Skills

Customer service skills

Communication skills

Microsoft Office

Job description

About HealthHero

HealthHero is Europe's largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services - helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives.

The RoleWe are currently recruiting for a Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success.This is a full time position working 5 days per week onsite in our Bracknell office. The shift pattern is Monday, Tuesday, Wednesday, Thursday and Sunday 3pm to 11pm.

Requirements

Purpose

• You will be the first point of contact for incoming calls, appropriately dealing with any queries.
• Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
• Ensure information is accurately recorded and stored in line with company policies.
  
  

What You Will Bring

• Excellent customer service skills and attention to detail
• Superb communication skills, written & verbal.
• Experience with call handling/contact centre work is desirable, although full training will be provided.
• Ability to show sensitivity and understanding over the telephone
• Experience using Microsoft Office
  
  

Why Join Us

• Work that matters - making healthcare simpler, more accessible and more human
• Supportive, down-to-earth team with a strong mission and values
  
  

Benefits

• Access to HealthHero's digital healthcare services (GP, mental health and more)
• You will receive ongoing training and support
• Career progression opportunities
• 28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday
• Life cover
• Pension scheme