Customer Service Representative

William Hill; Bonnyrigg; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in retail betting is seeking a Customer Service Representative in Bonnyrigg. This role focuses on providing outstanding customer service whilst processing bets and assisting customers with inquiries. With a range of various working hours, successful candidates will enjoy competitive benefits, including an annual bonus scheme, holiday entitlement, and opportunities for personal development.

Benefits

Annual Pay Review & Bonus Scheme

Paid birthday day off

Pension plan with 4% match

Sharesave Scheme

Training and development opportunities

Cycle to Work benefit

Perks and discounts in various shops

Qualifications

• Age 18+ (it’s a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Championing safer gambling at all times

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Bonnyrigg

col-narrow-left

Client:

William Hill

Location:

Bonnyrigg, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

37708465cd03

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. You will be responsible for:

Welcoming customers with a friendly face

Processing bets and assisting with customer queries

Helping customers by demonstrating how to use betting terminals

Building relationships with our customers and providing an excellent customer service

Championing safer gambling at all times

Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

Working hours: We’ve a range of full and part-time hours on offer.

Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus

Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)

Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.

Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.

Pension plan: We’ll match your pension contributions to 4%.

Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.

Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.

Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment

What do you need to be successful?

Age 18+ (it’s a legal requirement)

Have a passion for delivering great customer service

Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 29/06/2025 by TN United Kingdom