Customer Service Representative

William Hill; Bo'ness; On-site; GBP 19,000 - 22,000; Full time

Job summary

A leading company in the betting industry is seeking a Customer Service Representative in Bo'ness. The role emphasizes excellent customer interaction and service, with various shifts available. You will benefit from training, flexible hours, and various perks including performance bonuses and holiday pay.

Benefits

Annual pay review and performance bonus

28 days holiday annually (pro-rata)

Paid birthday day off

Subsidised travel options

Pension plan with employer match

Sharesave scheme

Perks and discounts

Training and career development opportunities

Cycle to Work scheme

Qualifications

• Age 18+ due to legal requirements.
• Strong passion for delivering great customer service.
• Ability to engage with diverse customers.

Responsibilities

• Welcoming customers and processing bets.
• Assisting with customer queries and using betting terminals.
• Building relationships and providing excellent service.

Skills

Interpersonal Skills

Empathy

Customer Service

Job description

Social network you want to login/join with:

Customer Service Representative, Bo'ness

Client:

William Hill

Location:

Bo'ness, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

2819c6452536

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities we serve. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because we invest in you to raise our overall performance.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers understand how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis and include evenings and weekends

What’s in it for you?

• Range of full and part-time hours
• Annual pay review and performance bonus
• 28 days holiday annually (pro-rata)
• Paid birthday day off
• Subsidised travel (e.g., discounted Oyster card in London)
• Pension plan with 4% contribution match
• Sharesave scheme for discounted shares
• Perks and discounts in shops, cinemas, holidays
• Training and career development opportunities
• Cycle to Work scheme

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers