Customer Service Representative

ZipRecruiter; Blantyre; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a leading financial services team providing exceptional customer service. You will thrive in a fast-paced environment, supported by a comprehensive training program. Enjoy a competitive salary and excellent benefits including hybrid working options.

Benefits

33 days holiday per year

Free parking & EV charging

Free onsite gym & personal trainer

Onsite Starbucks

Free BUPA healthcare

Qualifications

• Background in customer service or finance is ideal.
• Must have excellent communication and people skills.

Responsibilities

• Deliver exceptional customer service in a telephony-based role.
• Support banking queries and inform about digital services.
• Work in a hybrid model between home and HQ.

Skills

Communication

Interpersonal Skills

Attention to Detail

Job description

Job Description

At first direct, you’ll provide an exceptional customer service experience as part of our award-winning team.

Our starting salary is £24,000, with excellent additional benefits and perks—including 33 days holiday per year*, free parking & EV charging, free onsite gym & personal trainer, onsite Starbucks, and free BUPA healthcare***. We also offer a choice of working patterns that can fit around your lifestyle.

A background in customer service or finance is ideal; however, if you have crystal clear communication and amazing people skills, our Gold standard** training programme and on-the-job support will give you everything you need to succeed.

It’s not for the faint-hearted, but if you thrive on the challenge and you’re at your best when you’re busy, you’ll fit right in!

In this role, you will:

• Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony-based role
• Think outside the box and be informative about alternative digital services, whilst supporting banking queries
• Be self-motivated with high levels of accuracy and attention to detail
• Be professional and switched on for our customers and your own progression
• Split your working week between home and our HQ (Leeds or Hamilton), where you can grab a Starbucks with your team

Our working patterns and shifts can vary, with the possibility of weekend and/or late working. Our lines are open 24/7/365, and working hours can fall between 6am and 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts. Our full-time roles are 35 hours per week over 4 or 5 days, on a hybrid working basis.

Training will be office-based, where you’ll meet other new starters and be fully supported to join your team of other amazing people.

*Includes bank holidays. **UK Learning Awards 2022 Gold winner. ***Excesses apply.

All our job vacancies are posted on the HSBC Group careers site.

In early 2025, our Hamilton office will be moving to Maxim Park (ML1 4WQ), where we’ll have a brand-new building within the Eurocentral Business Park.

Our new site will provide a broad range of amenities and modern, best-in-class facilities—an amazing space tailored to our amazing people.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone—regardless of age, gender, ethnicity, or background.

We take pride in being part of the Confident Scheme, which helps ensure fair interviewing for candidates with a long-term health condition or neurodiversity.

If you’d like to apply for one of our roles and need adjustments, please contact our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone].