Customer Service Representative

Customer Service Associate / Financial Services / Banking / Birmingham / up to £24,000pa

Job Title: Customer Service Associate

Location: Birmingham City Centre - Hybrid

Employment Type: Full-time

About Us

We're hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders.

With full training provided, you’ll have the chance to grow within the role and progress your career within a supportive and forward-thinking business.

Key Responsibilities

• Handle inbound and outbound customer enquiries professionally and efficiently
• Assist customers with queries relating to mortgages, loans, and related financial products
• Maintain accurate records of customer interactions and transactions
• Educate customers on our products, services, and policies
• Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

• Proven experience in a customer-facing role
• Background in financial services and lending products is desirable
• CeMAP qualification (or currently working towards it) is preferred
• Experience in a call centre environment is advantageous but not essential