Customer Service Representative

Bosch Group; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bosch Group is seeking a Customer Service Representative to join their team at HydraForce Hydraulics in Birmingham. The role includes managing customer orders, resolving pricing issues, and working to ensure customer satisfaction. Ideal candidates will have a background in customer service, strong analytical skills, and proficiency in Microsoft packages, contributing to a dynamic team environment.

Benefits

Employee discounts

Sports and health opportunities

On-site parking

Qualifications

• Customer service experience preferred.
• Proficiency in Microsoft packages.
• Experience with EDI & MRP systems preferred.

Responsibilities

• Manage designated customer base, liaising with customers regarding orders and delivery enquiries.
• Check and process customer orders and sales orders.
• Investigate and resolve pricing issues and invoice discrepancies.

Skills

Analytical skills

Problem-solving

Communication skills

Attention to detail

Organizational skills

Team player

Education

Background in Engineering/Manufacturing

Tools

Microsoft packages

Job description

Company Description

At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment. Around 33,800 people in over 80 countries - and one corporate purpose: "We move industries to make our planet a better place." Do you want to make a difference? Then we look forward to receiving your application to Bosch Rexroth AG.

Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions.

The Customer Service Representative role will be based at HydraForce Hydraulics in Birmingham, England.

Job Responsibilities

1. Efficiently manage designated customer base, liaising with customers regarding orders, delivery enquiries, and providing information to support customers and meet their needs.
2. Check and process customer orders/sales orders/prototypes, including inputting orders into the MRP system.
3. Resolve price queries with customers or Regional Sales Managers, ensuring quoted prices are implemented.
4. Investigate, coordinate, and resolve pricing issues, credits, and invoice issues.
5. Manage client accounts, taking steps to grow client spend.
6. Liaise with internal departments to ensure timely processing/shipping of orders and resolution of queries.
7. Ensure customer handover information is up to date for absences.
8. Access customer websites for tasks like downloading orders, confirming shipping dates, and monitoring delivery performance.
9. Maintain Business Management System certifications (ISO 9001, 14001, 45001, and PED directive).
10. Report customer trends, market information, and feedback to management.
11. Manage all aspects of the customer order book, including reporting and feedback.

Qualifications

• Customer service experience preferred.
• Proficiency in Microsoft packages.
• Experience with EDI & MRP systems preferred.
• Background in Engineering/Manufacturing preferred.
• Presentation and project management skills desirable.
• Strong analytical, problem-solving, and communication skills.
• Attention to detail and organizational skills.
• Ability to develop professional relationships and work under pressure.
• Enthusiastic team player with initiative and flexibility.

Additional Information

Your future role offers a variety of interesting tasks, benefits, employee discounts, sports and health opportunities, on-site parking, and room for creativity.

You will need to demonstrate your right to work in the UK, as we cannot sponsor international workers for this role. International applicants must have an alternative right to work in the UK.