Enable job alerts via email!
Customer Service Representative
JR United Kingdom
Birmingham
On-site
GBP 24,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
An established industry player is seeking a Customer Service Associate to join their dynamic team in Birmingham. This exciting role offers the chance to provide exceptional service to customers while assisting them with inquiries about mortgages, loans, and financial products. With full training provided, you will have the opportunity to grow and develop your career in a supportive environment. Your contributions will be vital in ensuring a smooth service delivery and maintaining positive customer relationships. If you are passionate about customer service and eager to advance in the financial sector, this position is perfect for you.
Qualifications
- Proven experience in a customer-facing role is essential.
- Background in financial services is desirable.
Responsibilities
- Handle inbound and outbound customer enquiries professionally.
- Assist customers with queries related to financial products.
Skills
Education
Job description
Social network you want to login/join with:
Client:
Location: Birmingham, United Kingdom
Other
EU work permit required: Yes
3
30.03.2025
14.05.2025
Customer Service Associate / Financial Services / Banking / Birmingham / up to £24,000pa
Job Title: Customer Service Associate
Location: Birmingham City Centre - Hybrid
Employment Type: Full-time
About Us
We're hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders.
With full training provided, you’ll have the chance to grow within the role and progress your career within a supportive and forward-thinking business.
- Handle inbound and outbound customer enquiries professionally and efficiently
- Assist customers with queries relating to mortgages, loans, and related financial products
- Maintain accurate records of customer interactions and transactions
- Educate customers on our products, services, and policies
- Collaborate with internal teams to ensure smooth service delivery
- Proven experience in a customer-facing role
- Background in financial services and lending products is desirable
- CeMAP qualification (or currently working towards it) is preferred
- Experience in a call centre environment is advantageous but not essential
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
