Customer Service Representative

The Flex; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the rental market is seeking a Client Success Partner to enhance customer experiences and relationship management. The role involves proactively responding to customer inquiries, solving problems, and gathering feedback to drive improvements. Join a dynamic team focused on transforming the rental process into a seamless experience for both tenants and landlords.

Qualifications

• Previous experience in customer support or client success is essential.
• Excellent communication skills and a calm, positive attitude required.
• Ability to manage multiple tasks and use digital workflows effectively.

Responsibilities

• Respond to customer inquiries via email, phone, and chat promptly.
• Create memorable experiences to turn first-time clients into long-term fans.
• Collaborate with internal teams to resolve booking or property issues.

Skills

Customer Support

Empathy

Communication

Problem Solving

Organization

Tools

CRM systems

Support platforms

Job description

About The Flex

At The Flex, we’re redefining what it means to rent a home. Just like buying something on Amazon, finding and moving into a rental should be fast, flexible, and frustration-free. Our mission is to simplify renting for tenants and remove the headaches for landlords—no hidden fees, no complicated processes, just smart, seamless solutions.

We’re building a high-performance, close-knit team that’s passionate about shaking up the global rental space. If you thrive in a fast-paced, growth-driven environment and want to be part of something bold, The Flex might just be your next big move.

What You’ll Be Doing

As our Client Success Partner, you’ll be the friendly face and trusted voice for our customers. Your job is to create exceptional experiences, solve problems with empathy and speed, and build strong, lasting relationships. You’ll work closely with both customers and internal teams to make sure everything runs smoothly from first contact to long-term satisfaction.

Your Day-to-Day

Customer Support

• Respond to questions via email, phone, and chat in a timely, professional, and friendly manner.
• Share helpful, clear info about our services, properties, and booking processes.
• Handle any concerns or complaints with care and proactive solutions.
  
  

Relationship Management

• Create memorable experiences that turn first-time clients into long-term fans.
• Follow up with clients to check in, collect feedback, and ensure everything is on point.
• Represent The Flex with professionalism, warmth, and a focus on customer success.
  
  

Problem Solving

• Troubleshoot booking or property issues and keep customers in the loop.
• Collaborate with internal teams (e.g., operations, property management) to resolve things fast.
  
  

Feedback & Insights

• Gather customer feedback and spot patterns to help us continuously improve.
• Share actionable suggestions with the team to enhance service and user experience.
  
  

Admin & Reporting

• Keep detailed records of interactions and resolutions using our CRM system.
• Help track performance and contribute to team reporting.
  
  

What We’re Looking For

• Previous experience in customer support, client success, or a similar people-first role.
• Excellent written and verbal communication skills in English.
• A calm, positive attitude when handling challenges or tight timelines.
• Great with tools like CRM systems, support platforms, and digital workflows.
• Organized, proactive, and able to juggle multiple tasks at once.
• Naturally empathetic with a genuine drive to help others.