Customer Service Representative

FNZ; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

FNZ is seeking a Customer Service Representative in Basingstoke for a full-time, 6-month contract. This role is pivotal in providing exceptional customer service, with responsibilities including assisting customers with financial products and delivering support across phone and web chat channels. Training and opportunities for growth in a supportive environment are included, making this an excellent entry-point into the financial technology sector.

Benefits

Flexible shift options

Opportunities for career development

Structured training programme

Competitive salary and benefits

Modern, inclusive working environment

Qualifications

• Passion for great customer service.
• Confidence using phones and chat tools.
• Previous customer-facing experience preferred.

Responsibilities

• Handle inbound customer calls with care and accuracy.
• Manage web chat conversations to resolve customer queries.
• Guide users through financial accounts and services.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Job description

Customer Service Representative
Basingstoke

6 month initial FTC
Full-time
£Competitive + benefits + full training

Are you passionate about delivering brilliant customer service? Looking for a role where you’ll be supported, trained and given opportunities to grow?

We’re hiring Customer Service Representatives to join our friendly, collaborative team in Basingstoke. Whether you’re just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values.

We offer flexible working patterns, full training, and a great team environment — plus the opportunity to learn about the fast-moving world of financial technology.

What you’ll be doing:

As a key point of contact for our customers, you’ll be helping people understand their financial products and navigate our online platforms with ease. You’ll deliver exceptional service across both phone and live web chat channels, always with professionalism and a personal touch.

Day to day, you’ll:

• Handle inbound customer calls with care, accuracy, and empathy
• Manage live web chat conversations to help resolve customer queries
• Guide users through their financial accounts and online services
• Record and manage customer interactions in line with service levels
• Suggest improvements to enhance the customer experience
• Attend regular training and coaching sessions to grow your knowledge
• Work closely with your teammates and team leaders to meet shared goals

You’ll be supported with a full induction and training programme, and we’ll give you everything you need to succeed.

What we’re looking for:

This is a people-focused role that’s perfect for someone who’s confident, friendly and eager to make a difference for customers.

You’ll need:

• A passion for great customer service
• Strong verbal and written communication skills
• A high level of attention to detail
• Confidence using phones, chat tools and computer systems
• The ability to multitask in a fast-paced environment
• Previous experience in a customer-facing or contact centre role (preferred)
• Financial services experience is helpful, but not essential

Why join FNZ?

At FNZ, we’re transforming the way the world manages wealth — and that starts with our people. You’ll join a global fintech business with a welcoming, supportive culture and real career progression.

Here’s what you can expect:

• Flexible shift options within our contact centre opening hours (Mon–Fri 8am–9pm, Sat 8am–6pm)
• Opportunities for career development and progression into other teams
• A structured training programme and dedicated support
• Competitive salary and benefits package
• A modern, inclusive working environment
• The chance to join a growing global business with purpose

Ready to make a difference with every customer interaction?

Apply today to become a Customer Service Representative at FNZ and build a career that works for you.

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About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).

Together with our customers, we help over 26 million people from all wealth segments to invest in their future.