Customer Service Representative

ZipRecruiter; Basingstoke; On-site; GBP 27,000; Full time

Job summary

Join a well-established and friendly team as a Customer Service Representative in Basingstoke. This role offers an excellent opportunity to work in a stable business with a loyal customer base. You will be responsible for managing customer orders and collaborating with both internal and external stakeholders to ensure satisfaction. This position is fully office-based, providing a professional environment where your contributions will be valued. If you are experienced in B2B customer service and possess strong organisational skills, this role is perfect for you.

Qualifications

• Experience in a B2B customer service role, preferably in manufacturing/engineering.
• Strong organisational and engagement skills required.

Responsibilities

• Collaborate with stakeholders to ensure customer orders meet SLA standards.
• Manage multiple customer orders simultaneously.

Skills

B2B customer service experience

Organisational skills

Engagement skills

IT skills

Verbal and written English skills

Job description

Job Description

Customer Service Representative, Basingstoke

Type: Full-Time, Permanent

Salary: £27K PA plus excellent benefits

About the Company

You will be working with an exceptional client in Basingstoke, seeking to hire an experienced and talented Customer Service Representative. Join a well-established, friendly, and professional team that works towards common goals and shares success.

Role Overview

This is an excellent opportunity to join a stable business with a loyal customer base and ongoing development of new products and services. As a Customer Service Representative, you will collaborate with internal and external stakeholders to ensure customer orders meet SLA standards and procedures. No two days are the same, as you will manage multiple customer orders simultaneously.

Candidate Requirements

• Experience in a B2B customer service role, preferably within the manufacturing/engineering sector
• Strong organisational and engagement skills
• Stable work history
• Excellent IT skills and ability to learn new systems quickly
• Outstanding verbal and written English skills

Additional Details

This role is fully office-based at the client's site in Basingstoke. Parking is available.

Next Steps

If you're interested, click 'apply now' to submit your CV or call us for a confidential discussion about your career. Reference: 4231834