Customer Service Representative

FNZ Group; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

A global fintech company is seeking a Customer Service Representative in Basingstoke. This role involves providing exceptional support to customers through calls and live chats, helping them navigate financial products and services. Ideal candidates will have strong communication skills and the ability to multitask in a fast-paced contact center environment. Join a collaborative team and benefit from structured training, career development opportunities, and a competitive salary package.

Benefits

Flexible working patterns

Full training

Opportunities for career development

Qualifications

• Strong verbal and written communication skills.
• A high level of attention to detail.
• Confidence using phones, chat tools and computer systems.
• The ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound customer calls with care, accuracy, and empathy.
• Manage live web chat conversations to help resolve customer queries.
• Guide users through their financial accounts and online services.
• Record and manage customer interactions in line with service levels.
• Suggest improvements to enhance the customer experience.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Job description

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Client:

FNZ Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

34c80f3c4d24

Job Views:

9

Posted:

24.07.2025

Expiry Date:

07.09.2025

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Job Description:

6 month initial FTC
Full-time
£Competitive + benefits + full training

Are you passionate about delivering brilliant customer service? Looking for a role where you’ll be supported, trained and given opportunities to grow?

We’re hiring Customer Service Representatives to join our friendly, collaborative team in Basingstoke. Whether you’re just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values.

We offer flexible working patterns, full training, and a great team environment — plus the opportunity to learn about the fast-moving world of financial technology.

What you’ll be doing:

As a key point of contact for our customers, you’ll be helping people understand their financial products and navigate our online platforms with ease. You’ll deliver exceptional service across both phone and live web chat channels, always with professionalism and a personal touch.

Day to day, you’ll:

• Handle inbound customer calls with care, accuracy, and empathy
• Manage live web chat conversations to help resolve customer queries
• Guide users through their financial accounts and online services
• Record and manage customer interactions in line with service levels
• Suggest improvements to enhance the customer experience
• Attend regular training and coaching sessions to grow your knowledge
• Work closely with your teammates and team leaders to meet shared goals

You’ll be supported with a full induction and training programme, and we’ll give you everything you need to succeed.

What we’re looking for:

This is a people-focused role that’s perfect for someone who’s confident, friendly and eager to make a difference for customers.

You’ll need:

• Strong verbal and written communication skills
• A high level of attention to detail
• Confidence using phones, chat tools and computer systems
• The ability to multitask in a fast-paced environment
• Previous experience in a customer-facing or contact centre role (preferred)
• Financial services experience is helpful, but not essential

At FNZ, we’re transforming the way the world manages wealth — and that starts with our people. You’ll join a global fintech business with a welcoming, supportive culture and real career progression.

Here’s what you can expect:

• Flexible shift options within our contact centre opening hours (Mon–Fri 8am–9pm, Sat 8am–6pm)
• Opportunities for career development and progression into other teams
• A structured training programme and dedicated support
• Competitive salary and benefits package
• A modern, inclusive working environment
• The chance to join a growing global business with purpose

Ready to make a difference with every customer interaction?

Apply today to become a Customer Service Representative at FNZ and build a career that works for you.