Customer Service Representative

Biffa; Barlborough; On-site; GBP 23,000; Full time

Job summary

Biffa is seeking a passionate Customer Service Representative to join their office-based team in Barlborough. This role offers the chance to work in a fun and energetic environment, providing excellent service and support to customers within the waste and recycling industry. With a starting salary of £23,000 and numerous attractive benefits, this position provides opportunities for professional development and progression within the company.

Benefits

24 days holiday plus bank holidays

Medical and dental scheme

Cycle to work scheme

Retail, leisure, and travel discounts

Free parking on site

Training and development opportunities

Qualifications

• Experience in a customer service environment is preferred.
• Positive attitude and ability to remain calm under pressure.
• Comprehensive 4-week induction provided.

Responsibilities

• Help customers with queries and offer resolutions.
• Deliver excellent customer service in a contact center environment.

Skills

Communication Skills

Attention to Detail

Customer Passion

Tools

Microsoft Office

Job description

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Customer Service Representative, Barlborough

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Client:

Biffa

Location:

Barlborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f219c9ec4ba3

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

A great opportunity to join our amazing customer services team in the waste and recycling industry.

• Customer Service Representative
• £23,000 per year
• Barlborough (Office Based)
• Permanent / Full time - Contracted hours per week
• Shifts between the hours of - Monday to Friday 8am – 1pm Saturdays (Average 1 Saturday in 8)

Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

And here’s why you’ll love it at Biffa.

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
• Medical and dental scheme
• Cycle to work scheme.
• Retail, leisure and travel discounts
• Free parking on site
• Training and development available which opens the door to a number of great internal progression opportunities.

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.