Customer Service Representative

TN United Kingdom; Balsall Common; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their retail team. This role is centered around providing exceptional customer service and creating a welcoming environment for patrons. You will engage with diverse customers, assist them with betting processes, and help foster a safe gambling atmosphere. With a variety of shifts available, this position offers flexibility and opportunities for career growth. The company values its employees and provides competitive benefits, including a performance bonus and generous holiday entitlement, making it a great place to build your career.

Benefits

Quarterly Performance Bonus

28 Days Holiday

Pension Plan

Discounts in Shops

Subsidised Travel

Training and Development Opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with our customers.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

Responsibilities:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

Minimum Requirements:

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What’s in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: Range of full and part-time hours available
• Compensation: Minimum wage plus quarterly performance bonus
• Holiday entitlement: 28 days plus an extra paid day off for your birthday
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays, and more
• Subsidised travel: Discounted Zone 1-6 Oyster card for roles based in London
• Training and development: Career growth opportunities and internal promotion support