Customer Service Representative

William Hill; Alnwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the gaming sector is seeking a Customer Service Representative in Alnwick. This role emphasizes delivering high-quality customer service, processing bets, and building community relationships. With competitive benefits and a supportive environment, William Hill aims to foster employee growth and motivation.

Benefits

28 days holiday annually (pro rata)

Paid birthday day off

Annual Pay Review & Bonus Scheme

Pension plan with contributions matched up to 4%

Subsidised travel for roles based in London

Discounts in shops, cinemas, holidays, and more

Opportunities for career growth and internal promotion

Qualifications

• Must be age 18+ (legal requirement).
• Passionate about delivering great customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers and providing excellent customer service.

Skills

Customer Service

Interpersonal skills

Empathy

Communication

Job description

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Customer Service Representative, Alnwick

Client: William Hill

Location: Alnwick, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 04a9fdf9899d

Job Views: 7

Posted: 12.07.2025

Expiry Date: 26.08.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: Full and part-time hours available
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with performance bonuses
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: An extra paid day off for your birthday within your birthday month
• Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles based in London
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays, and more
• Training and development: Opportunities for career growth and internal promotion

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers