Customer Service Representative

Lyreco Switzerland AG; Airdrie; On-site; GBP 24,000 - 25,000; Full time

Job summary

A global workplace solutions provider is seeking a Customer Service Representative in Airdrie. This full-time role offers a salary of up to £24,570K per annum. Key responsibilities include delivering exceptional customer support and maintaining customer records. Ideal candidates will demonstrate excellent communication skills and the ability to work collaboratively in a team. Benefits include 31 days of holiday and private medical insurance.

Benefits

31 days holiday

Private medical insurance

Pension & Life Assurance Scheme

Fully paid community volunteering days

Qualifications

• Excellent telephone manner to deliver the best customer care experience.
• Ability to work with deadlines while providing quality customer service.
• Computer literate.

Responsibilities

• Provide customers with the highest level of customer experience.
• Update and maintain customer records.
• Support sales teams with relevant information.

Skills

Excellent communication skills

Customer rapport skills

Organised with attention to detail

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Airdrie CS time type Full time posted on Posted Yesterday time left to apply End Date: August 28, 2025 (29 days left to apply) job requisition id JR-1000026306

Customer Care Advisor

Location: Airdrie- ML6-7HU

Salary: Up to £24,570K per annum

Mon- Fri- 9am-5.30pm.

Fixed Term 6 months contract.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Airdrie.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The ideal Customer Service Advisor will:

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

#INDMPUK

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.

A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.

Our Values

With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.