Customer Service Representative

Lyreco; Airdrie; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in customer service is looking for a Customer Care Advisor in Airdrie. This role involves providing exceptional support to customers, promoting products, and maintaining customer records. The ideal candidate has excellent communication skills, is highly organized, and can work effectively in a team. Benefits include 31 days holiday, private medical insurance, and opportunities for career advancement.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

Private medical insurance after one year

2 fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Ability to work to deadlines while providing quality customer service.
• Excellent telephone manner to deliver the best customer care experience.
• Attention to detail to maintain customer records effectively.

Responsibilities

• Provide customers with the highest level of customer experience.
• Support sales teams with customer-related inquiries.
• Promote products during calls in line with promotional activities.

Skills

Excellent communication skills

Organisational skills

Computer literate

Ability to work as part of a team

Customer rapport skills

Job description

Customer Care Advisor

Location: Airdrie- ML6-7HU

Salary: Up to £24,570K per annum

Mon- Fri- 9am-5.30pm.

Fixed Term 6 months contract.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Airdrie.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The ideal Customer Service Advisor will:

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

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