Customer Service Representative

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury business service provider in Aberdeen is seeking a Customer Service Representative to ensure excellent customer experiences. This position involves customer relationship management, building maintenance oversight, and supporting the General Manager. With a focus on personal attributes and professional development, successful candidates will thrive in a dynamic environment.

Benefits

Great pay and benefits

An opportunity to work for a successful and growing company

Support for your development

A luxury working environment

Qualifications

• 2+ years experience in customer service.
• Experience in managing and training staff.
• Familiarity with commercial building management.

Responsibilities

• Assist the General Manager in operations.
• Handle customer queries and complaints.
• Maintain building standards and oversee housekeeping.

Skills

Customer service

Communication

Time management

Problem solving

Negotiation

Job description

This local luxury business service provider is looking for a talented and professional Customer Service Representative to join their team in Aberdeen.

Monday to Friday, no evenings or weekends.

What s in it for you as a Customer Service Representative?

• Great pay and benefits
• An opportunity to work for a successful and growing company
• A chance to work for a company who will support your development
• A luxury working environment

What will you be doing as a Customer Service Representative?

• Assisting the General Manager in running the building to the highest possible standard
• Dealing with customer queries or complaints efficiently and professionally
• Ensuring the building is maintained to the highest 5 standards
• Proactively form positive working relationships with customers, getting to know their business needs and requirements
• Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
• Monitor housekeeping, making sure standards are kept high
• Deliver tours of the building to prospective customers

What experience are we looking for in a Customer Service Representative?

• 2+ years experience delivering exceptional 5 customer service
• Experience managing others, training others and supporting staff development
• Experience in assisting to manage a commercial building (for example a hotel)
• Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
• Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you re unfamiliar with.
• Well organised, with good time management

Personal attributes required as a Customer Service Representative:

• A positive, friendly, outgoing personality
• Confident dealing with a range of people, from visitors to senior business management
• Skilled at multi-tasking and handing conflicting priorities
• Good negotiation skills, able to show tact and diplomacy
• A self-motivated problem solver
• Able to manage others

If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Customer Service role is for you. Please apply online with your CV today!

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