Customer Service Reporting Manager

Hyundai; Leatherhead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading automotive company seeks a Customer Service Reporting Manager to oversee business planning processes and performance analysis in Leatherhead. This pivotal role requires expertise in pricing strategy, advanced analytical abilities, and strong project management skills. The ideal candidate will be proactive, possess excellent interpersonal skills, and have a background in automotive market analysis. If you thrive under pressure and are detail-oriented, this opportunity is perfect for you.

Qualifications

• At least 2 years of experience in pricing or market analysis role in automotive or industrial products.
• Commercially aware with budget management understanding.
• Ability to present to management and external partners.

Responsibilities

• Prepare customer service trading plans and manage business performance analysis.
• Develop sophisticated reporting and analysis of Aftersales performance.
• Monitor market trends and provide insights on industry activity.

Skills

Proactivity

Numeracy

Analytical Skills

Project Management

Interpersonal Skills

Education

Graduate degree with specialization in numeracy, marketing, or business

Tools

Excel

Power BI

PowerPoint

Job description

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Customer Service Reporting Manager, Leatherhead

Client:

Hyundai

Location:

Leatherhead, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

1fe4faf8efc6

Job Views:

49

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

Responsibilities

• Prepare and recommend current year and strategic parts and service trading plans.
• Manage Customer Service business planning process, performance analysis and measurement, impacting major business decisions in the short (12 months), medium (1-4 years), and long term (5 years+).
• Present to senior management in Customer Service and the wider business.
• Challenge, develop, amend, and improve current reporting suite.
• Develop a trading review to provide insight into short and medium-term parts trends.
• Develop and manage parc reporting, market potential, and volume-planning models.
• Monitor and provide insights into market trends, including electrification and its impact on the Aftersales business model.
• Manage relationships with information suppliers, including Qlik Sense, Marque Group Solutions, IHS Markit, Spindogs, and GiPA.
• Develop and manage data warehousing system Qlik Sense to provide sophisticated reporting and analysis of Aftersales performance and opportunities.
• Develop and manage a market intelligence program to monitor industry activity, information, and trends.
• Provide executive summaries (often in PowerPoint) for monthly executive board meetings, weekly directors reports, and ad hoc reports for high-profile recipients.
• Produce and manage annual target and bonus programs for the retailer network.
• Develop business cases to argue for investments when required.
• Develop, analyze, and publish performance reports to retailers and field staff to monitor and drive business performance.

Person Specification

• Proactive, takes ownership, and leads idea and solution development.
• Inquisitive, seeks challenges, and questions the status quo.
• Graduate calibre with a specialization in numeracy, marketing, or business.
• Highly numerate, with advanced Excel, Power BI, PowerPoint, and analytical skills.
• Strong project management skills from inception to completion.
• At least 2 years of experience in a pricing or market analysis role in automotive or industrial products.
• Commercially aware, with budget management and accounting understanding.
• Strong interpersonal skills, confident in communication and presenting to all management levels, retailers, customers, and partners.
• Motivated, well-organized, accurate, and a good team player.
• Works with accuracy and attention to detail under tight deadlines and pressure.