CUSTOMER SERVICE REP-DRA7196

Methodist Hospitals; Broadway; On-site; GBP 20,000 - 30,000; Full time

Job description

Overview

Under general supervision, perform work greeting and registering patients by obtaining demographics, financial information, insurance information, and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointments. Provides excellent customer service.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions)

1. Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
2. Assists patients with check-in and check-out process and prepares medical records for physician visits.
3. Directs telephone calls and messages to appropriate persons, provides customer service as needed.
4. Initiates scheduling process for diagnostic tests and referrals.
5. Verifies financial information and insurance coverages.
6. Verifies scheduled appointments and follows up on missed appointments per protocol.

Qualifications

JOB SPECIFICATIONS (Minimum Requirements)

KNOWLEDGE, SKILLS, AND ABILITIES

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visits and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy, and compassionate customer service to patients.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

EDUCATION

• High School Diploma/GED Equivalent Required
• Customer service, reception, filing, or billing experience in a physician's office or hospital.
• 2 years Healthcare/Medical - Physician's Office Preferred

STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality, and integrity of employee, patient, family, organizational, and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state, and local laws, rules, and regulations governing ethical business practices for healthcare providers.

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.