Customer Service Rep - Dispatcher

H&H Heating and Air Conditioning; West Devon; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Rep - Dispatcher to join their team. This full-time role involves answering customer calls, scheduling HVAC appointments, and optimizing technician dispatch. The company values its team and offers a supportive environment with opportunities for growth and development. Enjoy a comprehensive benefits package, including health coverage and paid training. If you are organized, efficient, and passionate about providing excellent customer service, this is the perfect opportunity for you to make a significant impact in a collaborative workplace.

Benefits

100% health coverage after 90 days

Medical, dental, vision

Paid time off (PTO)

Paid training and certifications

Team events

Company phone

On-call pay

Extra pay for Saturday installs

Qualifications

• Strong organizational and time management skills required.
• Basic computer skills and proficiency in Word, Excel, and ServiceTitan essential.

Responsibilities

• Answer calls, schedule HVAC appointments, and provide customer service.
• Coordinate and dispatch technicians efficiently.

Skills

Organizational skills

Attention to detail

Time management skills

Basic computer skills

Customer service skills

Tools

Word

Excel

ServiceTitan

Job description

If you're highly communicative, organized, and efficient, H & H Heating and Air Conditioning Inc. invites you to apply for this full-time Customer Service Rep - Dispatcher position! Our Essington, PA office needs a polite and friendly person to dispatch HVAC technicians and ensure our customers' needs are met.

Depending on experience, you can earn $16.00 - $22.00/hour. We also have a terrific benefits package that includes:

• 100% health coverage for employees after 90 days (spouse/family plans at employee's expense)
• Medical, dental, vision, SIMPLE IRA with 3% company match (after 2 years)
• Paid time off (PTO) accrues after 90 days, increasing with tenure (½ day/month first year, 1 day/month second year, 1.5 days/month after 10 years)
• Paid training and certifications
• Team events, birthday/holiday gifts, Friday pizza lunches
• Company phone
• Spiffs and tool replacement
• On-call pay, extra pay for Saturday installs, and summer attic installs

THE INS AND OUTS

THE SCHEDULE:

Our Customer Service Rep - Dispatcher works from 8:00 am - 4:30 pm, Monday - Friday.

YOUR ROLE:

• Answer incoming phone calls, schedule HVAC appointments, and deliver professional customer service
• Coordinate technicians' schedules and strategically dispatch techs to optimize their time
• Sell comfort agreements to customers
• Pull permits as needed

OUR REQUIREMENTS:

• Basic computer skills
• Proficiency in Word, Excel, and ServiceTitan
• Organizational skills, attention to detail, and a solid work ethic
• Time management skills and ability to thrive in a fast-paced environment
• Reliability, punctuality, and self-motivation to succeed

JOIN US!

At H & H Heating and Air Conditioning Inc., we believe our team is the heart of our success. As a locally owned, family-operated company, we foster a positive, team-oriented culture built on open communication, low turnover, and strong leadership. We prioritize growth by offering paid training and career advancement opportunities, ensuring every team member feels valued, supported, and motivated. With over 45 years of combined experience, our close-knit team enjoys company events, a collaborative work environment, and leadership that truly listens. Join a company where your contributions matter, your growth is encouraged, and your work makes a real impact!

Help our HVAC techs serve our customers and optimize our dispatch operations as a Customer Service Rep - Dispatcher. Apply today using our short initial form!