Customer Service Rep $60K+ | Hybrid (TX P&C Licensed)

ZipRecruiter; Bedford; Hybrid; GBP 33,000 - 53,000; Full time

Job summary

A reputable insurance provider in Bedford is seeking a Client Experience Representative to manage billing and claims inquiries. You will handle 30-50 calls daily, ensuring client satisfaction while meeting performance metrics. The role offers a $45,000 base salary with bonuses, hybrid work flexibility, and a supportive team environment. If you're organized, reliable, and have a passion for client service, apply now!

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Qualifications

• Licensed in Texas (P&C).
• 12+ months of experience in billing, claims, or renewals.
• Ability to work quickly under pressure.

Responsibilities

• Handle 30-50 daily client conversations.
• Solve billing and policy issues quickly.
• Track and meet key performance metrics.

Skills

Billing and claims experience

Organizational skills

Spanish language skills

Job description

Job Description

Own the Client Experience. Grow Fast.

Diamond Guard Insurance has helped tens of thousands of Texans over 25+ years, and our number of customers is growing. Why? Because our service reps treat every client like they're the only one.

You'll handle 30-50 real conversations a day with clients regarding billing or claims questions, and you solve them directly. You'll own outcomes and be remembered for it.

What's Different Here?

• Daily coaching. Clear metrics. No micromanagement.
• Most reps hit bonus by month 3.
• 2 days remote every week (and flex hours for appointments—no red tape).
• A team that works hard, supports each other, and wins together.

You’ll Fit If You:

• Are licensed in Texas (P&C).
• Have 12+ months of experience with billing, claims, or renewals.
• Move faster when it's busy.
• Want clients asking for you by name.
• Are organized, clear, and fast on the phones.
• Speak Spanish? You'll help more clients.

What You'll Actually Do:

• Solve billing and policy issues quickly across 30-50 daily calls, emails, chats.
• Track and beat metrics (resolution time, satisfaction, follow-up rates).
• Join weekly coaching on cross-sell, retention, and communication.
• Spot broken processes and help fix them.

Pay and Perks:

• $45,000 base salary + monthly bonuses (top reps earn $60K-$70K).
• Health, dental, vision, PTO, 401(k).
• Monday to Friday only. No late nights. No weekend shifts.
• Hybrid work: 3 days in-office, 2 days remote.

If you're reliable, coachable, and enjoy solving real problems, this role pays off quickly.

Apply now. We respond to every application.

Flexible work-from-home options available.