Customer Service Rep

Hunter Recruitment Advisors; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent recruitment agency is seeking a dedicated office team member to be the first point of contact for incoming calls. The ideal candidate will thrive in a fast-paced environment and possess excellent organizational and customer service skills, with opportunities for growth and responsibility.

Qualifications

• Must have strong customer service and communication skills.
• Experience in skilled trades or home services preferred but not required.
• Reliable, self-starter with excellent organizational abilities.

Responsibilities

• Serve as the first point of contact for incoming calls.
• Answer customer questions and guide them to the best service solution.
• Conduct follow-up calls to assess past customers' needs.

Skills

Organizational skills

Customer service skills

Attention to detail

Communication skills

Multitasking

Education

High School Diploma/GED

Some college preferred

Job description

Are you the kind of person who loves helping others, stays calm under pressure, and thrives in a fast-paced environment? We’re looking for a rockstar to join our office team as the first point of contact for incoming calls—someone who’s organized, detail-oriented, and ready to wear multiple hats!

If you have previous customer service experience (especially answering phones), enjoy being the go-to person, and are eager to grow in your career, this could be the perfect fit. This role offers hands-on exposure to various office responsibilities and the chance to learn new systems. You’ll play a key role in keeping our office running smoothly and will have real opportunities for advancement as we continue to grow.

Responsibilities:

• Serve as the first point of contact for incoming calls.
• Using a company-prepared script, answer our customers’ questions and guide them to the best service solution for their home.
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable.
• Conduct service-related follow-up calls to check in on past customers and assess their current needs.
• Help the field team by taking detailed notes from customer calls and entering them into our system.
• Contribute to our company’s culture by being upbeat and hard-working.

• High School Diploma/GED is required, some college preferred.
• Experience working with a skilled trades and/or home services related company preferred but not required.
• Excellent organizational skills, self-starter and reliable.
• High level of accuracy and attention to detail.
• Exceptional verbal and written communication skills.
• Courteous, professional manner, and strong customer service skills.
• Strong computer literacy and typing skills.
• Excellent multitasking and follow-up skills.
• Able to work both independently and as part of a team.