Customer Service & Regional Sales Representative

PVL UK Ltd; Burgess Hill; Ibrido; GBP 29.000 - 35.000; Tempo pieno

Descrizione del lavoro

PVL UK is seeking a Customer Service & Regional Sales Representative in Burgess Hill to manage customer accounts, deliver outstanding service, and support regional sales growth. This full-time hybrid role combines order handling, customer liaison and sales support while you build lasting relationships.

You will travel across the UK after the first 12 months to visit customers, align with production, and contribute to business growth while meeting SLAs and targets.

Competenze

• Excellent customer service and communication skills.
• Strong commercial awareness and understanding of business operations.
• Experience in commercial pre-production design and data management.
• Strong organisational and prioritisation skills.
• A proactive approach to problem solving and customer relationship management.

Mansioni

• Manage customer accounts and maintain regular customer contact.
• Deliver exceptional customer service and exceed client expectations.
• Process customer orders within agreed SLAs.
• Attend customer meetings, exhibitions, trade shows and events as required.
• Proactively identify opportunities to grow sales and customer engagement.
• Support and drive sales through the company online portal.
• Ensure accurate information is prepared and communicated to production teams.
• After 12-18 months the role will become field-based.

Conoscenze

Customer service

Commercial awareness

Pre-production design

Data management

Organisation & prioritisation

Problem solving

Descrizione del lavoro

Customer Service & Regional Sales Representative

Full Time | Permanent | Hybrid | Burgess Hill08.30 to 17.30 (40 hours per week)Salary: £32,000

Build strong relationships, deliver outstanding customer service and drive sales growth with PVL .

Join PVL as a Customer Service & Regional Sales representative, combining customer relationship management, sales support and outstanding service. You’ll build strong customer relationships, manage orders from enquiry through to production and identify opportunities to grow existing accounts and regional sales.

Ready to build lasting customer relationships and grow your sales career?

About PVL

PVL UK is the UK’s leading manufacturer of vehicle livery kits for the emergency services, supplying police, fire and ambulance fleets nationwide. We also provide specialist vehicle branding and safety marking solutions for commercial fleets, airports and airlines across the UK and internationally.

A multi-award-winning business, we’re proud of our reputation for quality, innovation and customer service, with our people at the heart of everything we do. Our values arePeople in Partnership, Trusted, Excellence and being Engaged in Our Business.

Why PVL? Our Purpose

We are now looking for a Customer Service & Regional Sales Representative to join our growing team and help tell the PVL story.

Our mission: Making vehicles safer. Setting the standard.

Our vision: To lead the world in vehicle safety visibility.

We are looking for an ambitious, customer-focused individual to join PVL as a Customer Service & Regional Sales Representative. This role combines account management, sales support and customer service, giving you the opportunity to build strong customer relationships, identify new sales opportunities and contribute to business growth.

You’ll also play a key role in ensuring customer requirements are clearly communicated and smoothly progressed through to production. As you develop in the role, there will be an expectation to travel across the UK to visit customers, typically after the first 12 months .

Key responsibilities

• Manage customer accounts and maintain regular customer contact.
• Deliver exceptional customer service and exceed client expectations.
• Process customer orders within agreed SLAs.
• Attend customer meetings, exhibitions, trade shows and events as required.
• Proactively identify opportunities to grow sales and customer engagement.
• Support and drive sales through the company online portal.
• Ensure accurate information is prepared and communicated to production teams.
• After 12-18 months the role will become field-based.

About You

Skills and Experience Required

• Excellent customer service and communication skills.
• Strong commercial awareness and understanding of business operations.
• Experience in commercial pre-production design and data management.
• Strong organisational and prioritisation skills.
• A proactive approach to problem solving and customer relationship management.

Performance Measures

• Achievement of regional sales targets.
• Customer satisfaction and service delivery metrics.
• Proactive account management and customer engagement.
• KPI performance and continuous improvement initiatives.
• Completion of quarterly review and training plans.

PVL UK is an Equal Opportunities Employer.

All candidates must have the right to work in the UK.

We are aDisability Confident Committed Employer.