Customer Service Receptionist

Cheshire West and Chester; Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Ellesmere Port is seeking a dynamic Front of House Receptionist to provide efficient reception and general administrative support. The successful candidate will manage customer queries, ensure a secure environment, and maintain administrative records. Excellent problem-solving skills and a strong customer service focus are essential for this role. Reach out for further information or an informal chat.

Qualifications

• Must have excellent problem-solving skills.
• Previous experience in customer service is essential.
• Must be able to communicate effectively at all levels.

Responsibilities

• Provide an efficient reception service and advice to customers.
• Monitor and maintain administrative systems.
• Deal with difficult customers and manage complaints.

Skills

Problem solving

Customer service

Communication

Flexibility

Job description

To provide day to day service for an efficient Front of House Reception and general admin support to the Customer Team.

This role will support the Customer Team in the provision of locality- based customer service delivery

To provide an efficient reception service, provide advice and guidance to customers and visitors on behalf of Cheshire West and Chester Council

Have a flexible daily approach to queries as they present themselves. Excellent at problem solving and willing to undertake operational tasks.

Provide cover during absence as required Be confident to deal with general queries and complaints.

Monitor and maintain administrative systems and ensure that all records are maintained in a secure and accurate manner.

Build excellent working relationships with Cheshire West and Chester Council customers, staff, tenants, and partners.

Ensure that the physical working environment is safe and secure.

Deliver a reception service, greet, welcome and register visitors to the office between 08.30-17:00hrs Monday – Friday.

Deal with difficult customers, complaints, and queries, following escalation routes where required.

Receipt and safekeeping of confidential and sensitive information , post, and parcels

The successful candidate will be dynamic, have the customer at the heart of everything that they do, work as a team, be proficient in admin and customer service, be able to communicate at all levels and be empathetic.

For more information or an informal chat please contact Rache Webb at [e-mail]