Customer Service Receptionist

www.findapprenticeship.service.gov.uk - Jobboard; Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council in Ellesmere Port is seeking a dynamic Front of House Receptionist to provide customer service and administrative support. The successful candidate will greet visitors, handle queries and complaints, and maintain accurate records. Excellent problem-solving and communication skills are essential. This role is fundamental to ensuring a pleasant and efficient service for both customers and staff.

Qualifications

• Dynamic and customer-focused team player with excellent admin skills.
• Ability to communicate effectively at all levels.
• Experience in dealing with difficult customers and complaints.

Responsibilities

• Provide efficient reception service and support to the Customer Team.
• Maintain administrative systems and secure records.
• Monitor safety and security of the working environment.

Skills

Problem solving

Customer service

Communication

Job description

To provide day to day service for an efficient Front of House Reception and general admin support to the Customer Team.
This role will support the Customer Team in the provision of locality- based customer service delivery
• To provide an efficient reception service, provide advice and guidance to customers and visitors on behalf of Cheshire West and Chester Council

• Have a flexible daily approach to queries as they present themselves. Excellent at problem solving and willing to undertake operational tasks.

• Provide cover during absence as required
• Be confident to deal with general queries and complaints.

• Monitor and maintain administrative systems and ensure that all records are maintained in a secure and accurate manner.

• Build excellent working relationships with Cheshire West and Chester Council customers, staff, tenants, and partners.

Ensure that the physical working environment is safe and secure.

• Deliver a reception service, greet, welcome and register visitors to the office between 08.30-17:00hrs Monday – Friday.

• Deal with difficult customers, complaints, and queries, following escalation routes where required.

Receipt and safekeeping of confidential and sensitive information, post, and parcels.

The successful candidate will be dynamic, have the customer at the heart of everything that they do, work as a team, be proficient in admin and customer service, be able to communicate at all levels and be empathetic.
For more information or an informal chat please contact Rachel Webb at [e-mail]