Customer Service Provider - C&D Driver

Royal Mail; Belfast City District; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Excellent pension

Holiday allowance starting at 22.5

Medical cover

Uniform and training

Job summary

Parcelforce Worldwide is part of Royal Mail Group in Belfast. This delivery driver role runs roughly 10am–5:36pm, with overtime and a permanent contract. You will sort parcels, plan routes, and deliver to homes and businesses, while maintaining a friendly, reliable service.

Royal Mail offers a strong pension, paid holiday from 22.5 days, medical cover, uniform and training, and a supportive team environment.

Qualifications

• A full manual UK driving licence (Cat B) registered to your current address, with no more than 6 points.
• Ability to lift and carry parcels up to 30kg.
• Friendly, dependable and customer focused, able to work independently and in a team.

Responsibilities

• Sort parcels and plan efficient delivery routes.
• Carry out essential vehicle safety checks.
• Collect and deliver parcels to homes and businesses.
• Provide a friendly, dependable service to customers.

Skills

Full UK manual driving licence

Customer focus

Ability to lift parcels up to 30kg

Reliable and punctual

Job description

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job Ref: 344902Contract: PermanentHours: 38 hours per week, with opportunities for overtime. Typical attendance is Monday to Friday

• 10am
• 5:36pmLocation: Parcelforce Worldwide, Belfast, BT3 9PF

Why this role pays off:

• Starting salary: £25,201 per year £12.71 per hour
• After 6 months: £27,561 per year £13.94 per hour
• Opportunity to earn up to £30,000 per year, (based on a 38 hour week & overtime)
• Paid weekday and weekend overtime
• Additional Allowances:-o Monthly Non Pensionable Addition to Pay (£903.84 per year)o Weekly Driving Allowance (£26.73 weekly)

Plus:

• Excellent company pension
• Paid holiday allowance starting at 22.5 days per year, rising with service
• Medical cover (including eye and dental care)
• Uniform and training
• Additional Benefits

At Parcelforce Worldwide is something biggerAt Parcelforce Worldwide, every parcel matters — and so do the people who deliver them. Join a team that’s proud of what it does, supports each other, and keeps customers smiling every day.

What you’ll be doing

• Sorting parcels and planning efficient delivery routes
• Carrying out essential vehicle safety checks
• Collecting and delivering parcels to homes and businesses
• Providing a friendly, dependable service — whether it’s a birthday gift or important business mail

What we’re looking for

• A full manual UK driving licence (Cat B up to 3.5t) registered to your current address, with no more than 6 points
• Ability to lift and carry parcels up to 30kg
• Someone who’s friendly, dependable, and customer focused
• Comfortable working independently but also a great team player
• Looking for a stable, long-term role in a growing organisation

About us

Parcelforce Worldwide is one of the UK’s leading express parcel delivery companies. As part of Royal Mail Group, we operate from 54 depots with over 5,500 dedicated team members. We combine smart tech with great people to deliver a smooth, efficient service. Join the team that delivers more than parcels – we deliver pride, purpose, and great service.

Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.

At Royal Mail Group, we value trust and our people.Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.