Customer Service/ Project Coordinator

ZipRecruiter; York; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading company is seeking a motivated part-time office professional to provide quality service in customer relations and administrative support. The ideal candidate will have 2 years of experience in a fast-paced environment and possess advanced computer skills. Key responsibilities include service scheduling, responding to customer inquiries, and maintaining organized workflows. This position requires a trustworthy individual with excellent communication skills and the ability to multitask effectively while contributing to a team.

Qualifications

• 2 years in a fast-paced office/dispatch customer service role required.
• Experience in the home services industry is a plus.
• Clean background check and valid driver’s license required.

Responsibilities

• Responsible for service scheduling, customer inquiries, and administrative tasks.
• Create work orders and communicate project information.
• Handle customer invoicing and maintain customer records.

Skills

Advanced computer skills

Customer relationship building

Communication skills

Organizational skills

Multitasking

Tools

Office

Word

Excel

Job description

Job DescriptionJob Description

We are seeking an experienced on site part-time office professional to join our team!

-Service Scheduling

-Customer Service

-Administrative /Sales Support

2 years in a fast paced office / dispatch customer service role required. Experience in the home services industry .

Hourly starting rate based on experience, hours may range 30-35 per week.

Description:

Trustworthy professional responsible for providing quality service to our customers and administrative/ project coordination support.

Qualified candidate is a motivated self-starter and problem solver. Outgoing personality, professional appearance & effective communication skills are a must as the first point of contact for customers. It is essential to have a natural ability to build and maintain customer relationships.

Service Scheduling Duties:

Create work orders, communicate project information to service technicians & customers, file warranty claims, and order parts. Map out technician routes, pull & label materials as needed for jobs. Troubleshoot & resolve product issues and concerns.

Customer Service Duties:

Handle customer inquiries and concerns, provide information about products & services, greet customers, answer & direct inbound calls, contact customers via phone & email, schedule appointments and service calls, generate & send customer invoices, receive customer payments, generate and mail/email documents.Update customer records, customer invoicing.

Administrative/Project Coordination Duties include but not limited to:

Register equipment, collect and distribute mail, filing, record keeping, and develop organization systems. Some data entry, assist with researching and completing permit applications, maintain pricing lists, assist in printing/ copying/ordering marketing & advertising materials.

Requirements:

Advanced computer skills including Office, Word, Excel.

Ability to build rapport with customers, great phone etiquette.

Proficient office tech skills- email/ attachments, phone system, scanning to email, understanding of cloud/web-based programs.

Excellent written & verbal communication skills.

2 years prior successful experience in customer service, reception, dispatch and/or fast-paced or similar position. Home Services industry experience a plus.

Develop and maintain a knowledge base of the products & services offered.

Organized, attention to detail, ability to multitask & prioritize.

Ability to contribute to a team, as well as work independently and stay on task to reach daily goals.

Clean background check, valid driver’s license.