Customer Service Practitioner Level 2 Apprenticeship

New College; Swindon; On-site; GBP 12,000 - 13,000; Full time

Job summary

Join an innovative company that believes in learning through play! This apprenticeship offers a fantastic opportunity to gain hands-on experience in customer service while working with a friendly team. You will engage in various tasks, from packing and making bikes to communicating with customers and managing accounts. The role includes a comprehensive training program, allowing you to develop essential skills and knowledge in customer service. If you have a passion for helping others and want to make a difference in a supportive environment, this apprenticeship is the perfect stepping stone for your career.

Qualifications

• Passion for customer service and willingness to learn.
• GCSE in Maths (grade 4) required.

Responsibilities

• Packing, making bikes, and phoning customers.
• Dealing with accounts and entering data on a CRM system.

Skills

Customer care skills

Analytical skills

Logical thinking

Initiative

Education

GCSE in Maths (grade 4)

Tools

CRM system

Job description

Learn Play Nexus

Swindon (SN6 6HQ)

Closes in 13 days (Wednesday 7 May 2025 at 11:59pm)

The opportunity to work with a small friendly team to learn all aspects of Customer Service whilst gaining an apprenticeship. You should apply if you have a passion for good customer service and want to make a difference.

Wage: £12,170.60 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.

The hours are pro rata so you will only be paid for 31.20 hrs which is a pay of £239.08 per week and an annual salary of £12,432.16.

Training course: Customer service practitioner (level 2)

Hours: Shifts to be confirmed between the hours of 9.00am to 3.30pm with 20 mins for lunch as per statutory guidelines. 31 hours 12 minutes a week.

Duration: 1 year

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your day will be varied; one minute you could be working in the warehouse and the next talking to a customer from overseas about an order.

General role will include:

• Packing
• Making bikes
• Phoning customers
• Dealing with accounts
• Entering data on a CRM system
• Sending parcels

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEW COLLEGE SWINDON

Your training course

Customer service practitioner (level 2) - Equal to GCSE

Course contents:

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
• Use appropriate communication skills, along with reinforcement techniques during non-facing customer interactions.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
• Maintain informative communication during service recovery.

Your training plan

You will train by learning on the job with:

• Four days a week in the workplace
• One day a week at College

More training information

• The training course consists of modules where you will be able to demonstrate the knowledge, skills, and behaviors needed to meet the Customer Service Practitioner Level 2 Standard.
• You will also be expected to complete 6 hrs per week of Off the Job training to be able to complete assignments and record your learning tasks on our in-house student software.

Requirements

GCSE in:

• Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Logical thinking
• Initiative

Other requirements

Do you have your own transport as you need to work at Chelworth Industrial Estate based outside Cricklade?

About this company

We believe in learning through play, and in partnership with educational consultants design and supply unique and innovative educational resources. We design and produce unique products in partnership with educational consultants.

The reference code for this apprenticeship is VAC1000315304.

Apply now

Closes in 13 days (Wednesday 7 May 2025 at 11:59pm)

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