Customer Service (Policy Renewal)

TN United Kingdom; Leicester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join a vibrant team in Leicester as a Customer Service representative, where your passion for helping people will shine. This role offers a unique hybrid working arrangement, allowing you to balance office and remote work. You'll play a crucial role in retaining customers by providing clear explanations and addressing their concerns. With comprehensive training and opportunities for career progression, this position is perfect for those looking to grow in a supportive environment. Enjoy a friendly atmosphere with excellent benefits, including a discretionary bonus and a generous holiday allowance.

Benefits

Up to 5% annual discretionary bonus

Hybrid working (1 day/week in-office)

On-site restaurant

25 days holiday + bank holidays

Pension matching up to 10%

Life insurance (4x salary)

Discounted products

Retail discounts and cashback

Tech scheme

Refer a friend scheme (£500 per referral)

Qualifications

• Passion for delivering excellent customer service.
• Ability to handle customer queries confidently.

Responsibilities

• Handle customer calls regarding policy renewals.
• Explain quote differences and address customer concerns.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Social network you want to login/join with:

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Client:

Hastings Direct

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

983e1a887831

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Customer Service (Policy Renewal)

Are you great with people and passionate about delivering excellent customer service? Join our vibrant Leicester office for an exciting opportunity!

Work Arrangement: After training, enjoy hybrid working—typically one day a week in the office and the rest remotely. You can choose to work more from the office if preferred.

Working Hours: 37.5 hours/week, Monday to Friday, rotational shifts between 08:00 – 19:00.

Location: Leicester city centre, near the train station.

Training: First five weeks of classroom learning, followed by practical application in weeks six and seven with support from coaches.

Salary: Starting at £24,500 plus benefits and opportunities for salary growth.

At Hastings Direct, our aim is to be the UK's leading digital insurance provider. Our Customer Retention team plays a vital role by helping customers renew policies, explaining products clearly, and ensuring customer satisfaction.

Your Role:

Handle customer calls at the end of their policies, explain quote differences, address concerns, and ensure customer retention through confident communication and accurate information.

What We Offer:

Our '4Cs' focus on Colleagues, Customers, Company, and Community. We support your growth with comprehensive training, ongoing development, recognition, and career progression opportunities including coaching roles.

Benefits:

• Up to 5% annual discretionary bonus
• Hybrid working (1 day/week in-office, flexible)
• Friendly, diverse environment
• On-site restaurant and Costa coffee
• 25 days holiday + bank holidays (buy/sell options)
• Pension matching up to 10%
• Life insurance (4x salary)
• Discounted Hastings Direct products
• Retail discounts and cashback
• Tech scheme, cycle to work, health assessments, skin check (post-probation)
• Refer a friend scheme (£500 per referral)
• Provided tech, including a Microsoft Surface laptop

Recruitment Process:

Apply online, complete assessments, and receive a realistic job preview. The process is mobile-friendly. Contact us for reasonable adjustments if needed.