Customer Service Planner Opportunities

Morgan Sindall Property Services; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services company in Camden Town seeks an experienced administrator to manage high volumes of calls and schedule appointments. Responsibilities include liaising with clients and subcontractors to ensure service level agreements are met. Ideal candidates will have prior experience in planning within the Social Housing sector and possess excellent communication skills. No hybrid working available; candidates must work from the main office.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Flexible Working

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Qualifications

• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Good working knowledge of Microsoft Office.
• Ability to communicate with different stakeholders at different levels.

Responsibilities

• Liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments.
• Handle high volumes of calls and customer repair inquiries.
• Instill confidence in customers dealing with complex repairs or service failures.

Skills

Administration experience

Scheduling/planning

Communication with operatives and subcontractors

Basic building maintenance knowledge

Ability to prioritize works

Customer service

Good written & verbal English

Microsoft Office

Good organization skills

Job description

Overview

Joining our team, you will be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you will actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Candidates will have the following:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from main office located at Maida Vale

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. MSPS are proud to support the resettlement of armed forces personnel

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (Including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers