Customer Service Planner (Operations - Customer/Administration)

Just Size 2; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services company in London is seeking a Customer Service Planner responsible for scheduling appointments and managing high volumes of client communication. Candidates should have a background in repair and maintenance planning, strong communication skills, and a passion for customer satisfaction. The role offers a range of benefits, including a bonus scheme, enhanced holidays, and flexible working arrangements.

Benefits

Profit Share Annual Bonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Experience in Social Housing is advantageous.
• Background in Repair and Maintenance planning is essential.
• Strong communication skills across various stakeholders.

Responsibilities

• Manage high volumes of calls and schedule appointments.
• Instill confidence in customers while addressing service failures.
• Ensure jobs are assigned to operatives and subcontractors effectively.

Skills

Social Housing experience

Repair and Maintenance planning

Communication with operatives and subcontractors

Planning knowledge

Ability to prioritize works

Computer skills

Service delivery passion

Job description

Waltham Forest, London

Permanent - Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Waltham Forest, London.

About The Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements and avoid false promises. You will excel in dealing with residents as part of our back-office team using various communication methods including telephone and email.

Using our in-house system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill customer confidence.

About You

Candidates will have the following:

• Social Housing experience would be advantageous
• Repair and Maintenance planning background
• Competent in communicating with direct operatives, subcontractors, and residents
• Planning knowledge of what works can be sequenced or undertaken concurrently
• Ability to prioritise works and ensure jobs are within target and scheduled where practicable
• Good computer skills
• Good communication skills, e.g., ability to communicate with different stakeholders at various levels
• Passionate about service delivery and customer satisfaction

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a positive legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that values people, encourages innovative thinking, and always prioritizes our customers.

Build your career with a leading property services company that recognizes the importance of diverse perspectives and talented individuals.

MSPS proudly supports the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We shortlist and interview throughout the advert's duration. We encourage you to submit your application promptly to avoid missing out.

We reserve the right to close the advert early should we receive a high volume of suitable candidates.