Customer Service Planner (Operations - Customer/Administration)

www.findapprenticeship.service.gov.uk - Jobboard; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A property services company based in Waltham Forest, London is seeking a Customer Service Planner. You will manage appointments, handle calls, and ensure customer satisfaction while collaborating with clients and subcontractors. Ideal candidates will have experience in housing services and excellent communication skills across various stakeholders. This role offers competitive benefits including profit share, flexible working, and a supportive work culture.

Benefits

Profit Share & Discretionary Annual Bonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life & Accident Cover

Enhanced Maternity & Paternity Pay

Flexible Working & Bank Holidays

Paid Volunteering Days

Learning & Development Opportunities

Qualifications

• Experience in Social Housing is advantageous.
• Competent in communicating with operatives, subcontractors, and residents.
• Ability to prioritize work and ensure jobs are scheduled appropriately.

Responsibilities

• Handle high volumes of calls and liaise with clients and suppliers.
• Schedule appointments and manage demanding customers.
• Use in-house systems to discuss complex repairs.

Skills

Experience in Social Housing

Repair and Maintenance planning

Communication with operatives and subcontractors

Ability to prioritize work

Good computer skills

Excellent communication skills

Passionate about customer satisfaction

Job description

Waltham Forest, London

Permanent - Full Time

About the Role

We are looking to recruit a Customer Service Planner to join our team, based in Waltham Forest, London.

As part of our team, you will be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure that future jobs are scheduled in a way that meets our contractual Service Level Agreements without making false promises. You will communicate effectively with residents using various methods including telephone and email.

You will use our in-house system to schedule available operatives and subcontractors, discuss complex repairs, and manage demanding customers and service failures to instill confidence in our customers.

About You

• Experience in Social Housing is advantageous
• Background in Repair and Maintenance planning
• Competent in communicating with operatives, subcontractors, and residents
• Knowledge of sequencing works and undertaking tasks concurrently
• Ability to prioritize work and ensure jobs are within targets and scheduled appropriately
• Good computer skills
• Excellent communication skills across different stakeholders
• Passionate about service delivery and customer satisfaction

Benefits

• Profit Share & Discretionary Annual Bonus
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Bank Holidays
• Cycle to Work
• Paid Volunteering Days
• Learning & Development Opportunities
• Wellbeing Support including EAP
• Loyalty & Values Awards
• Funded Professional Subscriptions

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, refurbishments, compliance, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service. We support diversity and are proud to support armed forces resettlement.

Please refer to the full job description after applying. We review applications and conduct interviews throughout the advert duration. Early applications are encouraged. We may close the advert early if sufficient suitable candidates are found.