Customer Service Planner (Operations - Customer/Administration)

www.findapprenticeship.service.gov.uk - Jobboard; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services provider in Westminster, London is seeking a Customer Service Planner to handle calls and schedule appointments. The ideal candidate will have experience in social housing and excellent communication skills. This role offers comprehensive benefits including a discretionary bonus scheme and 26 days of holiday.

Benefits

Profit Share & Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Qualifications

• Experience in social housing is advantageous.
• Competent in communicating with operatives, subcontractors, and residents.
• Knowledge of sequencing works and undertaking tasks concurrently.

Responsibilities

• Handle high volume of calls liaising with clients and subcontractors.
• Schedule appointments to meet contractual Service Level Agreements.
• Build customer confidence through effective communication.

Skills

Experience in social housing

Communication skills with various stakeholders

Ability to prioritize jobs

Good computer skills

Job description

Customer Service Planner (Operations - Customer/Administration)

Westminster, London

Permanent - Full Time

About the Role

We are looking to recruit a Customer Service Planner to join our team, based in Westminster, London.

In this role, you will handle a high volume of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are scheduled to meet contractual Service Level Agreements without making false promises. You will communicate with residents via telephone and email as part of our back-office team.

You will use our in-house system to actively schedule available operatives and subcontractors, discuss complex repairs, and manage demanding customers, especially those who have experienced service failures. Your role is to build customer confidence through effective communication.

About You

• Experience in social housing is advantageous.
• Background in repair and maintenance planning.
• Competent in communicating with operatives, subcontractors, and residents.
• Knowledge of sequencing works and undertaking tasks concurrently.
• Ability to prioritize jobs and ensure work-in-progress is within targets and scheduled appropriately.
• Good computer skills.
• Excellent communication skills across different stakeholder levels.
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share & Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (including 24hr GP, dental, optical, physiotherapy, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 paid days)
• Learning & Development Opportunities
• Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service.

We support the resettlement of armed forces personnel and promote diversity and talent in our workforce.

Please refer to the full job description upon completing your application. We review applications and conduct interviews throughout the advert's duration, so early submission is encouraged. We reserve the right to close the advert early if sufficient suitable candidates are found.