Customer Service Planner (Maternity Cover)

Adecco; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise recherche un Planificateur de Service Client pour un remplacement de maternité à Birmingham. Vous serez responsable de la gestion des appels, de la planification des emplois d'ingénieurs et de la mise à jour des demandes clients dans le CRM. Ce rôle exige de fortes compétences organisationnelles et en communication pour assurer une excellente interaction avec les clients.

Qualifications

• Expérience préalable en planification.
• Capable de traiter avec des comptes clés.
• Attention aux détails.

Responsibilities

• Gérer les appels entrants et sortants.
• Mettre à jour le CRM avec les demandes des clients.
• Planifier des emplois d'ingénieurs.

Skills

Scheduling

Customer service

Organisational skills

Communication

IT skills

Job description

Customer Service Planner (Maternity Cover)

Customer Service Planner

Based in Halesowen

Monday to Friday

8am to 5pm

£12.27 per hour

This position is a maternity cover until Spring 2026.

To succeed in this role, you should have excellent scheduling, customer service, and organisational skills, be proactive, and capable of multitasking effectively. Strong communication and IT skills are essential, as you will frequently interact with colleagues and use various software applications.

If you're looking for an opportunity to work with a supportive and inclusive team in a dynamic, fast-paced environment, this role could be a great fit! Our client values your contributions and offers a positive working culture.

Successful candidates will have:

• Previous scheduling experience
• Experience dealing with key accounts
• Excellent attention to detail
• Strong organisational skills
• Excellent IT skills
• Great communication skills

Role responsibilities include:

• Handling inbound and outbound calls
• Liaising with external customers
• Updating CRM with customer requests and job details
• Scheduling engineer jobs
• Providing progress reports to customers
• Data entry
• Generating reports
• Routing jobs for engineers

Please note: Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying, your details will be submitted to Adecco. Our Candidate Privacy Information Statement, explaining how we will use your information, is available on our website.

Job Info

Job Title: Customer Service Planner (Maternity Cover)

Company: [Company Name]

Location: Birmingham, West Midlands

Posted: Jul 13th, 2025

Closes: [Closing Date]

Sector: Customer Services

Contract: Contract

Hours: Full Time

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