Customer Service Planner and Access

www.findapprenticeship.service.gov.uk - Jobboard; Wythenshawe; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A national service provider is seeking a Customer Service Planner for their Manchester TSOC office. The role involves scheduling engineer work, ensuring job success, and requires strong organizational skills, attention to detail, and proficiency in Microsoft Office. A hybrid work option is offered.

Qualifications

• Exceptional organizational skills and attention to detail.
• Experience with Microsoft Office packages, especially spreadsheets.
• Understanding of supply chain processes like ordering and delivery.

Responsibilities

• Assign and complete engineer work schedules.
• Plan jobs to ensure timely completion.
• Work closely with Operations Manager for planning support.

Skills

Attention to detail

Organizational skills

Time management

IT literate

Understanding of supply chain processes

Tools

Microsoft Office

Maximo or similar CAFM systems

Job description

Position: Customer Service Planner & Access

Location: Mitie TSOC - Manchester - Wythenshawe - Atlas Business Park - Pacific House

Role: Full Time, 8:00am - 5:00pm

Hours: Monday to Friday, 40 hours

Are you looking for your next opportunity?

We at Mitie are looking for Customer Service Planners and Access Coordinators to join our team based at our Manchester TSOC office, with the option to work in a hybrid role.

Role responsibilities:

1. Assigning and completing all Engineer work schedules.
2. Using standard times and scheduling tools to ensure the completion of all PPMs within the month.
3. Planning jobs to ensure success within the timeframe dictated by the demand lead.
4. Ensuring all Access is cleared.
5. Booking engineers with the appropriate skill set for the assigned jobs.
6. Noting required spares and flagging any risks to planning to the Demand Lead.
7. Escalating support where Access issues prevent success, ensuring any changes are made to prevent failed engineer time.
8. Working closely with the Operations Manager for engineer planning support and with the Demand Lead to keep all Requests for Work (RW) raised within SLA.

What does our ideal candidate look like?

• Attention to detail.
• Excellent organizational skills and time management.
• IT literate with experience using Microsoft Office packages, including spreadsheets.
• An understanding of supply chain and basic planning processes, such as ordering, production, and delivery.
• Knowledge of Maximo or similar CAFM systems is desirable.

If this sounds of interest, please hit apply!