Customer Service Planner / Administrator - Social Housing

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Planner to join their team in London. In this permanent, full-time role, you will be at the forefront of customer interaction, scheduling appointments, and ensuring that service commitments are met. The ideal candidate will possess strong organizational and communication skills, with a background in customer service, preferably in the repairs and maintenance sector. This role offers a dynamic work environment where your problem-solving abilities will shine, and your contributions will directly impact customer satisfaction. If you thrive under pressure and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Buy & Sell Holiday

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Qualifications

• Strong administration and communication skills required.
• Experience in repairs and maintenance sector preferred.

Responsibilities

• Liaising with clients and subcontractors to schedule appointments.
• Ensuring Service Level Agreements are met and managing customer expectations.

Skills

Microsoft Office

Administration Skills

Organizational Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Tools

MSi System

Job description

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Customer Service Planner / Administrator - Social Housing, London Borough of Hammersmith and Fulham

Client: Morgan Sindall Property Services

Location: London Borough of Hammersmith and Fulham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 0236eab9d10c

Job Views: 8

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Permanent – Full Time 42½ Hours

We are looking to recruit a Customer Service Planner to join our team at our Goldney Road Hub.

About the Role:

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.

About You:

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills. This is a high demanding role and therefore you should be able to work well under pressure. A gas customer service background would be beneficial, however is not essential.

Benefits:

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)